Privacy Policy – How zs99 Protects Your Data

01 Overview

This Privacy Policy applies to all users of the zs99 platform, accessible at zs99.vin, through the mobile app and through any related services we operate. When you register an account, make a deposit, play a game or simply browse the platform, certain data is collected about you and your activity. This policy tells you what that data is, how it is handled and what your rights are.

zs99 is the data controller for all personal information collected through the platform. We are committed to handling your data responsibly, keeping it secure and being transparent about how it is used. This policy forms part of the wider agreement between you and zs99, alongside our Terms and Conditions and our Responsible Gaming page.

By registering an account or using the platform, you confirm that you have read this Privacy Policy and that you consent to your personal data being processed as described here. If you do not agree, please do not use the platform.

02 What Personal Data We Collect

We collect data in two ways: information you provide directly, and information generated automatically when you use the platform. Here is a breakdown of both categories:

Information you provide:

• Full name and date of birth provided during registration.
• Mobile number and email address used to create and verify your account.
• Identity documents submitted during verification, such as a CNIC or passport copy.
• Payment account details — your JazzCash, Easypaisa or Raast number, or bank account information used for deposits and withdrawals.
• Any information you voluntarily share when contacting our support team via live chat or email.

Information collected automatically:

• Device type, operating system and browser version used to access zs99.
• IP address and approximate geographic location derived from it.
• Session data including login times, pages visited and features used.
• Game activity logs — bet amounts, game types, outcomes and session durations.
• Transaction history — deposit and withdrawal amounts, methods and timestamps.
• Cookie and tracking data as described in the Cookies section below.

We do not collect biometric data beyond what you optionally enable through your device's own biometric login features, and we do not access your device's contacts, camera or microphone.

03 How We Use Your Personal Data

Every piece of data zs99 collects serves a specific purpose. We do not collect data speculatively or retain it beyond what is necessary. The primary uses of your personal data are:

We do not use your personal data for targeted third-party advertising. Promotional communications from zs99 itself — such as bonus notifications or new feature announcements — are sent only to registered users who have not opted out of such messages. You can opt out at any time through your account notification settings.

04 Payment Data and Financial Information

All financial transactions on zs99 are processed in PKR. We accept deposits and withdrawals via JazzCash, Easypaisa, Raast interbank transfers, standard bank transfers and Pakistani debit or credit cards. Payment processing for these methods is handled through encrypted channels.

zs99 does not store full card numbers, CVV codes or complete mobile wallet credentials on its own servers. Payment details are tokenised or handled directly by the relevant payment processor. What we do retain is a record of transaction amounts, methods, timestamps and statuses — which is necessary for account management, dispute resolution and regulatory compliance purposes.

Deposits must come from payment accounts registered in your own name. If a deposit is received from an account that does not match your registered identity, it may be flagged and held pending verification. This protects both you and the integrity of the platform.

05 Cookies and Tracking Technologies

zs99 uses cookies and similar technologies to keep the platform functional, secure and personalised for each user. A cookie is a small text file placed on your device when you visit the platform. We use the following types:

• Essential cookies: Required for core platform functions — keeping you logged in, remembering your preferred language and maintaining session security. These cannot be disabled without breaking platform functionality.
• Analytics cookies: Used to understand how users navigate the platform. Data collected is aggregated and anonymised. This helps us identify pages that need improvement and features that are most used.
• Preference cookies: Remember your settings such as notification preferences, game display options and deposit method defaults.
• Security cookies: Help detect suspicious login attempts, unusual session behaviour and potential account takeover activity.

We do not use third-party advertising cookies or tracking pixels that share your data with external ad networks. You can manage cookie preferences through your browser settings, but disabling essential cookies will affect your ability to use the platform normally.

06 Data Sharing and Third Parties

zs99 does not sell, rent or trade your personal data to any third party for commercial purposes. Your data is yours. There are, however, limited circumstances in which your data is shared with others as part of normal platform operations:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum data necessary to process your transactions. These processors operate under their own privacy frameworks.
• Identity verification providers: Where we use third-party KYC services to verify identity documents, those providers receive only the documents and data needed for verification. Verified data is not stored by the provider beyond the verification window.
• Platform technology providers: Hosting, CDN, analytics and security infrastructure providers may have incidental access to platform data as part of delivering their services. All such providers are contractually required to handle data in accordance with applicable standards.
• Legal and regulatory requests: If required by a valid legal order or to prevent serious harm, we may disclose relevant data to authorities. We will always seek to verify the legitimacy of such requests before complying.

We do not share game activity, betting history or personal account details with other users, with sports organisations or with any commercial third party for targeting, profiling or marketing purposes.

07 How Long We Keep Your Data

We retain your personal data only for as long as it is necessary for the purposes it was collected, or as required by applicable obligations. The general retention framework used by zs99 is as follows:

• Active account data: Retained for the full duration of your account being open, plus a standard post-closure retention period.
• Transaction records: Financial transaction history is retained for a minimum of five years from the date of the transaction to support financial record-keeping requirements.
• Identity verification documents: Retained for as long as required following account closure, in line with standard record-keeping practices.
• Support communications: Chat and email records are retained for up to two years from the date of the last interaction, or longer if they relate to an unresolved dispute.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual user.

When data is no longer required and the applicable retention period has passed, it is deleted or anonymised so that it can no longer be linked to you as an individual. If you request account closure and there are no outstanding obligations — such as an active bonus or pending withdrawal — your personal data will be scheduled for deletion in line with the above retention schedule.

08 How We Secure Your Data

zs99 takes data security seriously. The platform uses a combination of technical and operational measures to protect your personal information from unauthorised access, disclosure, alteration or loss. Key security measures in place include:

• TLS encryption on all data transmitted between your device and zs99 servers.
• Encrypted storage for sensitive account and payment-related data at rest.
• Access controls that limit which internal staff can view personal data, based on their role and operational need.
• Automated monitoring for unusual login patterns, suspicious transactions and potential account compromise.
• Regular security reviews of platform infrastructure and third-party integrations.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also have a role to play — keep your password strong and unique, never share your login credentials, and contact support immediately if you suspect your account has been accessed without your authorisation.

09 Your Data Rights

As a registered user of zs99, you have specific rights regarding your personal data. These rights are available to all users and can be exercised at any time by contacting our support team via live chat or email. Your rights include:

To exercise any of these rights, contact our support team through live chat within the platform or app. For formal data requests, email the address shown in the footer of this page. We aim to acknowledge all requests within three business days and complete them within a reasonable period.

10 Minors and Age Verification

zs99 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, users are required to confirm their age, and identity verification processes are in place to detect underage registrations.

If we discover or are notified that an account has been created by someone under 18, that account will be closed immediately, any deposits returned where possible, and all associated data deleted in line with our retention policy.

If you are a parent or guardian and believe a minor has accessed the zs99 platform using your details or their own, please contact our support team immediately through live chat. We treat such reports as a priority and act on them without delay.

We do not target marketing or communications at individuals under the age of 18, and we do not knowingly retain any personal data relating to minors beyond what is necessary to close an account and process any refund.

11 Changes to This Privacy Policy

zs99 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new features we introduce or updates to applicable standards. When meaningful changes are made, we will notify registered users through the platform interface or via the contact details held on your account.

The date at the top of this policy always reflects when it was last updated. We recommend reviewing this page periodically. Archived versions of the Privacy Policy are available on request through our support team.

Continuing to use the platform after a policy update has been notified to you constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to request account closure.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise a data right or have a concern about how your personal information has been handled, please reach out to us. Our support team is available around the clock through the live chat function in the platform and mobile app.

For formal written privacy requests — such as data access, correction or deletion requests — please email us at the address shown in the footer of every page on zs99.vin. Include your registered username and a clear description of your request so we can handle it efficiently. We aim to respond to all formal privacy requests within five business days.

For urgent concerns such as a suspected account breach or unauthorised data access, use live chat for the fastest response. These matters are escalated immediately to our security team.